Ground and water transport ticket agents, cargo service representatives and related clerks

Ground and water transport ticket agents, cargo service representatives, and related clerks are essential professionals in the transportation industry. They primarily work for bus and railway companies, freight forwarding and shipping companies, and other public transit establishments. Their main responsibilities include:

• Ticketing and Reservations: Quoting fares, making reservations, issuing tickets, and checking baggage for passengers traveling by bus, train, or water transport.
• Customer Service: Assisting customers with inquiries about travel routes, schedules, and fares while providing information on available services.
• Cargo Operations: For cargo service representatives, responsibilities include quoting rates for cargo shipments, computing costs, preparing shipping documents, and ensuring compliance with regulations.
• Documentation Management: Maintaining accurate records of bookings, cargo manifests, and other necessary documentation related to passenger and cargo transport.
• Problem Resolution: Tracing lost or misdirected baggage or cargo shipments and resolving issues that may arise during the transportation process.

Work Environment:

These roles typically take place in travel offices, ticket counters at stations or ports, or within logistics centers. The work can be fast-paced and requires effective communication skills to interact with customers and coordinate with various stakeholders.

Work-Life Balance:

The work schedule can vary significantly depending on the employer. Many agents work shifts that include evenings, weekends, and holidays due to the nature of transportation services. While the job can be demanding, it often offers opportunities for flexible scheduling.